Customer Support Specialist - Multichannel (Phone/Email/Chat)

Quess Philippines Corporation; Pampanga; On-site; PHP 200,880 - 290,160; Full time

Benefits offered by this job

13th Month Pay

Employee Loan

Pag-Ibig Fund

Paid Holidays

Sick Leave

Vacation Leave

Job summary

Quess Philippines Corporation is seeking a customer service representative to provide excellent support via phone, email, and chat. You will assist customers with inquiries and product information, while maintaining precise records of interactions and transactions.

Collaboration with teammates to enhance customer experience is expected, along with follow-up on feedback to drive process improvements. The role suits individuals with 0-2 years of experience, possessing a Diploma in a relevant

Qualifications

• Educational Qualifications: Diploma in a relevant field
• Experience Level: 0-2 years
• Skills and Competencies: Strong communication and interpersonal skills
• Qualities and Traits: Patience, empathy, and problem-solving abilities
• Responsibilities and Duties: Ability to work in a fast-paced environment

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, issues, and product information.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance the customer experience.
• Follow up on customer feedback and suggest process improvements.

Skills

Strong communication

Interpersonal skills

Education

Diploma in a relevant field

Job description

Quess Philippines Corporation is seeking a customer service representative to provide excellent support via phone, email, and chat. You will assist customers with inquiries and product information, while maintaining precise records of interactions and transactions.

Collaboration with teammates to enhance customer experience is expected, along with follow-up on feedback to drive process improvements. The role suits individuals with 0-2 years of experience, possessing a Diploma in a relevant