Multi-Channel Support Specialist

Recruitify_HR; Muntinlupa; On-site; PHP 223,000 - 357,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries across phone, email and chat channels. You will deliver professional assistance and build positive customer experiences.

The ideal candidate has 1–3 years in a fast-paced call center environment, strong verbal and written communication, and a customer-focused mindset with solid time-management and multitasking skills. Diploma required.

Qualifications

• Diploma in a relevant field or equivalent experience.
• 1–3 years in a customer service or call center environment.
• Strong verbal and written communication skills.
• Ability to multitask and manage time effectively.
• Customer-focused attitude with problem-solving abilities.
• Comfortable working in a fast-paced call center environment.

Responsibilities

• Respond to inquiries via phone, email, and chat in a professional manner.
• Resolve issues and provide timely solutions.
• Document and track customer interactions and feedback.
• Maintain accurate records of customer interactions and transactions.
• Promote and educate customers about new products and services.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Time management

Education

Diploma in a relevant field

Job description

Recruitify_HR in the Philippines is seeking a customer service professional to handle inquiries across phone, email and chat channels. You will deliver professional assistance and build positive customer experiences.

The ideal candidate has 1–3 years in a fast-paced call center environment, strong verbal and written communication, and a customer-focused mindset with solid time-management and multitasking skills. Diploma required.