Onsite Customer Service Specialist — Multichannel Support

Quess (Philippines) Corp; Lapu-Lapu; On-site; PHP 167,000 - 335,000; Full time

Job summary

Quess (Philippines) Corp is hiring Customer Service Representatives who will handle inquiries, resolve problems, and deliver outstanding service across calls, email, and chat. The role requires a Senior High School or college graduate with at least 6 months of customer service experience and strong English communication.

Onsite work is required, with shifting schedules that may include weekends and holidays.

Qualifications

• Senior High School or College graduate.
• At least 6 months of customer service experience.
• Strong English communication skills, both verbal and written.

Responsibilities

• Handle customer inquiries, requests, and concerns with professionalism and efficiency.
• Provide accurate information and effective solutions.
• Assist customers through calls, email, and chat.
• Document customer interactions and maintain accurate records.
• Follow established processes and procedures to ensure high-quality service.
• Build positive customer relationships and contribute to an excellent overall experience.

Skills

English communication

Problem solving

Interpersonal skills

Education

Senior High School or College graduate

Job description

Quess (Philippines) Corp is hiring Customer Service Representatives who will handle inquiries, resolve problems, and deliver outstanding service across calls, email, and chat. The role requires a Senior High School or college graduate with at least 6 months of customer service experience and strong English communication.

Onsite work is required, with shifting schedules that may include weekends and holidays.