Customer Support Specialist - Flexible Hours & Solutions

Recruitify_HR; Angeles; On-site; PHP 246,000 - 379,000; Full time

Job summary

Recruitify_HR is seeking a customer service professional to handle inquiries via phone, email, and chat, providing product information, order tracking, and troubleshooting support. You will maintain accurate records of customer interactions and collaborate with the team to improve overall satisfaction.

Ideal candidates will have 1-3 years in customer service, strong communication skills, and the ability to work flexible hours. A bachelor's degree is preferred.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1-3 years of experience in customer service or related field.
• Strong verbal and written communication skills.
• Proficiency in using customer service software and tools.
• Patience, empathy, and the ability to handle stressful situations.
• Ability to work flexible hours and shifts as required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a professional manner.
• Assist customers with product information, order tracking, and troubleshooting.
• Maintain accurate records of customer interactions and transactions.
• Provide feedback on customer experiences and suggest improvements to processes.
• Collaborate with team members to improve overall customer satisfaction.

Skills

Verbal and written communication

Customer service software

Education

Bachelor's degree preferred

Job description

Recruitify_HR is seeking a customer service professional to handle inquiries via phone, email, and chat, providing product information, order tracking, and troubleshooting support. You will maintain accurate records of customer interactions and collaborate with the team to improve overall satisfaction.

Ideal candidates will have 1-3 years in customer service, strong communication skills, and the ability to work flexible hours. A bachelor's degree is preferred.