Multichannel Customer Support Specialist

Recruitify_HR; Davao Region; On-site; PHP 240,000 - 340,000; Full time

Job summary

Recruitify_HR is seeking a customer service associate in the Philippines to provide exceptional support across multiple channels. You will assist customers with inquiries and complaints, document interactions, and work with the team to enhance the overall customer experience.

A strong product knowledge base and adherence to company policies will be essential. The role requires a Bachelor’s degree (preferred) and 0–2 years of front-line customer service experience with excellent English

Qualifications

• Bachelor’s degree preferred.
• 0–2 years of customer service experience.
• Proficient in English with excellent communication skills.
• Strong problem-solving abilities and a customer-centric mindset.
• Ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to clients through various communication channels.
• Assist customers with inquiries, complaints, and support needs efficiently.
• Document customer interactions and maintain detailed records.
• Collaborate with team members to improve overall customer experience.
• Stay updated on product knowledge and company policies to effectively assist customers.

Skills

Customer service

English proficiency

Education

Bachelor’s degree in a relevant field

Job description

Recruitify_HR is seeking a customer service associate in the Philippines to provide exceptional support across multiple channels. You will assist customers with inquiries and complaints, document interactions, and work with the team to enhance the overall customer experience.

A strong product knowledge base and adherence to company policies will be essential. The role requires a Bachelor’s degree (preferred) and 0–2 years of front-line customer service experience with excellent English