Customer Support Associate I: KPI-Driven Service Champion

Concentrix Experts Colombia S.A.S.; Muntinlupa; On-site; PHP 268,000 - 357,000; Full time

Job summary

Concentrix Experts Colombia S.A.S. in Muntinlupa, Philippines, seeks a Customer Support Associate I to engage customers via inbound/outbound calls or internet interactions, delivering service and resolving routine issues for the client’s products or services.

You will work to meet KPIs, clarify requirements, and use decision-support tools to provide timely resolutions while showing empathy and professionalism.

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; able to adapt to changes quickly.
• Tolerance for repetitive work in a fast-paced, high production environment.
• Ability to work as a team member, as well as independently.
• Demonstrate patience in all customer contact situations; maintain a pleasant and professional tone.

Responsibilities

• Meet contractual KPIs by delivering quality service.
• Clarify customer requirements; probe for understanding and use resources to resolve.
• Listen attentively and build rapport with the customer.
• Greet customers in a courteous, professional manner.
• Maintain knowledge of client products and services.
• Prepare complete and accurate work and notate accounts as required.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track and retrieve information in the call tracking database.
• Refer inquiries to published materials or senior staff.

Skills

Customer service orientation

Communication skills

Multitasking

Teamwork

Attention to detail

Adaptability

Patience with customers

Education

High school diploma

Job description

Concentrix Experts Colombia S.A.S. in Muntinlupa, Philippines, seeks a Customer Support Associate I to engage customers via inbound/outbound calls or internet interactions, delivering service and resolving routine issues for the client’s products or services.

You will work to meet KPIs, clarify requirements, and use decision-support tools to provide timely resolutions while showing empathy and professionalism.