Customer Experience Specialist - KPI-Driven Support

Concentrix Philippines

Pale Benidicto Rizal

On-site

PHP 201,000 - 312,000

Full time

14 days+

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Job summary

Concentrix Philippines Iloilo City is seeking a Customer Service Advisor - Homecoming for Iloilo 2026. The role focuses on delivering quality support to customers while meeting KPIs and upholding company standards.

You will clarify needs, listen with empathy, greet customers professionally, maintain product knowledge, document work accurately, and participate in initiatives to improve satisfaction and business performance. Flexible with shifts.

Qualifications

High school diploma with minimal relevant experience may be acceptable.
Strong customer service orientation and communication skills are essential.
Good PC navigation and basic software literacy are required.

Responsibilities

Ensure service delivered to customers meets KPIs and contractual standards.
Clarify customer requirements; probe for understanding and provide resolution.
Listen with empathy and build rapport while addressing concerns.
Greet customers in a courteous, professional manner following procedures.
Maintain basic knowledge of client products/services for accurate assistance.
Prepare complete and accurate work and document accounts as required.
Contribute to activities that improve customer satisfaction and business performance.
Offer applicable products/services as appropriate.
Track, document, and retrieve information in the call tracking system.
Respond to inquiries by referring to published materials or guiding to senior staff.