Customer Support Associate I - Iloilo (Entry-Level)

Concentrix Philippines; Pale Benidicto Rizal; On-site; PHP 201,000 - 246,000; Full time

Job summary

Concentrix Philippines is seeking a Customer Support Associate I in Iloilo to handle customer inquiries via phone or online channels, providing timely service and issue resolution in line with client requirements. The role emphasizes listening, empathy, accuracy, and the ability to work with peers to deliver consistent, high-quality support, while maintaining product knowledge and documenting interactions.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, strong

Qualifications

• High school diploma with 3–6 months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong written and verbal communication.
• Proficient in basic computer navigation.

Responsibilities

• Ensure service delivered meets contractual KPIs.
• Clarify customer requirements and provide resolutions.
• Listen attentively and demonstrate empathy to build rapport.
• Greet customers courteously and professionally.
• Maintain basic knowledge of client products/services.
• Prepare accurate work and notation of accounts.
• Participate in activities to improve customer satisfaction and business performance.
• Offer additional products/services when appropriate.
• Track and retrieve information in call-tracking systems.
• Respond to inquiries referencing published materials or senior staff.

Skills

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Adaptability

Patience

Education

High school diploma

Tools

Basic computer skills

Job description

Concentrix Philippines is seeking a Customer Support Associate I in Iloilo to handle customer inquiries via phone or online channels, providing timely service and issue resolution in line with client requirements. The role emphasizes listening, empathy, accuracy, and the ability to work with peers to deliver consistent, high-quality support, while maintaining product knowledge and documenting interactions.

Ideal candidates have a high school diploma and 3–6 months of relevant experience, strong