Customer Support Specialist - Head, Heart, Hustle

Ubiquity; Bacolod; On-site; PHP 223,000 - 290,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You will deliver exceptional service by combining product knowledge, empathy, and a proactive problem-solving approach.

Respond to inquiries by phone, email, or chat; troubleshoot issues; learn about our products and processes; build meaningful connections with customers as a brand ambassador for our people-centric culture. Training is provided.

Qualifications

• High school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills - both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using product knowledge.
• Learn about our products and processes to continuously improve the customer experience.

Skills

Communication skills

Problem solving

Adaptability

Under pressure

Education

High school diploma

Job description

Ubiquity in the Philippines is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You will deliver exceptional service by combining product knowledge, empathy, and a proactive problem-solving approach.

Respond to inquiries by phone, email, or chat; troubleshoot issues; learn about our products and processes; build meaningful connections with customers as a brand ambassador for our people-centric culture. Training is provided.