Customer Service Specialist: Head, Heart & Hustle

Tap Growth ai; Bacolod; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Training provided

Job summary

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed across phone, email, or chat. You will handle inquiries, troubleshoot issues, and continuously learn about products and processes while representing the brand in a diverse, fast-paced environment.

Training will be provided to help you grow. We value adaptability, strong communication, and teamwork as you help meet performance metrics and contribute to a positive

Qualifications

• High school or senior high school graduation is required.
• Preferably some BPO experience.
• Excellent verbal and written communication.
• Strong problem-solving and quick thinking.
• Ability to remain composed under pressure.
• Able to adapt to new tools, technologies and procedures.
• Training will be provided if needed.

Responsibilities

• Provide accurate, efficient, and personalized solutions via phone, email, or chat.
• Troubleshoot issues using company knowledge and tools to resolve problems.
• Continuously learn about products, services, and processes to improve the customer experience.
• Build meaningful connections and act as a brand ambassador for Ubiquity’s people-centric culture.
• Meet or exceed key performance metrics like response time, resolution rate, and customer satisfaction.
• Collaborate with team members to improve processes and achieve goals.

Skills

Communication

Problem-solving

Adaptability

Resilience

Education

High school diploma or equivalent

Job description

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed across phone, email, or chat. You will handle inquiries, troubleshoot issues, and continuously learn about products and processes while representing the brand in a diverse, fast-paced environment.

Training will be provided to help you grow. We value adaptability, strong communication, and teamwork as you help meet performance metrics and contribute to a positive