Bacolod - Customer Service Representative Open

Ubiquity; Bacolod; On-site; PHP 223,000 - 290,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You will deliver exceptional service by combining product knowledge, empathy, and a proactive problem-solving approach.

Respond to inquiries by phone, email, or chat; troubleshoot issues; learn about our products and processes; build meaningful connections with customers as a brand ambassador for our people-centric culture. Training is provided.

Qualifications

• High school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills - both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions using product knowledge.
• Learn about our products and processes to continuously improve the customer experience.

Skills

Communication skills

Problem solving

Adaptability

Under pressure

Education

High school diploma

Job description

Job Description:

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn't a philosophy - it's the foundation of who we are and what we do. As a Customer Service Representative, you'll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You'll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
  • Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
  • Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
  • Continuously learn about our products, services, and processes to enhance the customer experience.
• Heart: Build meaningful connections with every interaction.
  • Show genuine care and empathy in addressing customer needs and concerns.
  • Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
  • Uphold our commitment to diversity, inclusion, and respect in all communications.
• Hustle: Demonstrate resilience and a drive to deliver excellence.
  • Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Adapt to challenges with a proactive mindset and a solutions-oriented approach.
  • Work collaboratively with team members to improve processes and achieve shared goals.

What We're Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills - both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required - we'll provide the training you need to succeed!

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.