Customer Experience Specialist – Empathy-Driven Support

Ubiquity; Bacolod; On-site; PHP 223,000 - 357,000; Full time

Job summary

Ubiquity in the Philippines is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You’ll deliver accurate, empathetic assistance across phone, email, and chat, using product knowledge and tools to resolve issues and delight customers.

Join a people‑centric culture that values inclusion and growth, with training provided. The role emphasizes relationship building, resilience, and collaboration to meet targets and improve processes.

Qualifications

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional verbal and written communication skills.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
• Continuously learn about our products, services, and processes to enhance the customer experience.
• Build meaningful connections with every interaction.
• Show genuine care and empathy in addressing customer needs and concerns.
• Uphold our commitment to diversity, inclusion, and respect in all communications.
• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Adapt to challenges with a proactive mindset and a solutions-oriented approach.
• Work collaboratively with team members to improve processes and achieve shared goals.

Skills

Communication skills

Problem-solving

Working under pressure

Adaptability

BPO experience

Education

High school diploma

Job description

Ubiquity in the Philippines is seeking a Customer Service Representative who embodies Head, Heart, Hustle. You’ll deliver accurate, empathetic assistance across phone, email, and chat, using product knowledge and tools to resolve issues and delight customers.

Join a people‑centric culture that values inclusion and growth, with training provided. The role emphasizes relationship building, resilience, and collaboration to meet targets and improve processes.