Customer Experience Champion

Tap Growth ai; Bacolod; On-site; PHP 167,000 - 290,000; Full time

Job summary

Ubiquity seeks a Customer Service Representative who embodies Head, Heart, Hustle to deliver exceptional support with empathy and expertise. You will handle inquiries by phone, email, or chat and troubleshoot issues using our knowledge base and tools.

You should be a strong communicator, adaptable, and able to stay professional under pressure. Prior BPO experience is preferred but training is provided to help you grow within our people-centric culture.

Qualifications

• High school graduate or equivalent.
• Excellent spoken and written English.
• Able to troubleshoot and think quickly.
• Willingness to learn and adapt to processes.

Responsibilities

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
• Troubleshoot issues and provide resolutions using company knowledge and tools.
• Learn about our products, services, and processes to enhance the customer experience.

Skills

Exceptional communication

Problem-solving

Staying calm under pressure

Adaptability to new tools

Education

High School Diploma or equivalent

Job description

Ubiquity seeks a Customer Service Representative who embodies Head, Heart, Hustle to deliver exceptional support with empathy and expertise. You will handle inquiries by phone, email, or chat and troubleshoot issues using our knowledge base and tools.

You should be a strong communicator, adaptable, and able to stay professional under pressure. Prior BPO experience is preferred but training is provided to help you grow within our people-centric culture.