Bacolod - Customer Service Representative (Open)

Tap Growth ai; Bacolod; On-site; PHP 167,000 - 257,000; Full time

Benefits offered by this job

Training provided

Job summary

Ubiquity is seeking a Customer Service Representative to deliver exceptional service with expertise, empathy, and a drive to succeed across phone, email, or chat. You will handle inquiries, troubleshoot issues, and continuously learn about products and processes while representing the brand in a diverse, fast-paced environment.

Training will be provided to help you grow. We value adaptability, strong communication, and teamwork as you help meet performance metrics and contribute to a positive

Qualifications

• High school or senior high school graduation is required.
• Preferably some BPO experience.
• Excellent verbal and written communication.
• Strong problem-solving and quick thinking.
• Ability to remain composed under pressure.
• Able to adapt to new tools, technologies and procedures.
• Training will be provided if needed.

Responsibilities

• Provide accurate, efficient, and personalized solutions via phone, email, or chat.
• Troubleshoot issues using company knowledge and tools to resolve problems.
• Continuously learn about products, services, and processes to improve the customer experience.
• Build meaningful connections and act as a brand ambassador for Ubiquity’s people-centric culture.
• Meet or exceed key performance metrics like response time, resolution rate, and customer satisfaction.
• Collaborate with team members to improve processes and achieve goals.

Skills

Communication

Problem-solving

Adaptability

Resilience

Education

High school diploma or equivalent

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

• Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers.
  • Handle customer inquiries via phone, email, or chat with professionalism and accuracy.
  • Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools.
  • Continuously learn about our products, services, and processes to enhance the customer experience.
• Heart: Build meaningful connections with every interaction.
  • Show genuine care and empathy in addressing customer needs and concerns.
  • Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture.
  • Uphold our commitment to diversity, inclusion, and respect in all communications.
• Hustle: Demonstrate resilience and a drive to deliver excellence.
  • Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores.
  • Adapt to challenges with a proactive mindset and a solutions-oriented approach.
  • Work collaboratively with team members to improve processes and achieve shared goals.

What We’re Looking For:

• At least a high school or senior high school graduate.
• Preferably with at least BPO experience.
• Exceptional communication skills—both verbal and written.
• A knack for problem-solving and thinking on your feet.
• Ability to work under pressure while maintaining a positive and professional demeanor.
• A high level of adaptability to embrace new tools, technologies, and procedures.
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us?

• Head: Access to career development programs that help you grow professionally and personally.
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations.
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.