Customer Support Specialist — Fluent English & Multi-Channel

Silentinfotech; Hinoba-an; On-site; PHP 240,000 - 420,000; Full time

Job summary

You will handle inquiries, resolve issues efficiently, and coordinate with internal teams to maintain high customer satisfaction. Fluent English is required, along with a customer-centric mindset and the ability to manage multiple tasks with a positive attitude.

Qualifications

• 3+ years of experience in Customer Support, Customer Service, or a similar role.
• Fluent English communication is mandatory (verbal and written)
• Ability to handle customer calls, emails, and follow-ups professionally
• Strong interpersonal and problem-solving skills
• Ability to coordinate effectively with internal teams and customers
• Customer-centric approach with a positive attitude

Responsibilities

• Handle customer inquiries via calls and emails promptly
• Resolve issues and coordinate with internal teams
• Maintain high levels of customer satisfaction
• Follow up with customers to ensure resolution

Skills

Fluent English communication

Interpersonal skills

Problem-solving

Coordination with teams

Customer-centric

Job description

You will handle inquiries, resolve issues efficiently, and coordinate with internal teams to maintain high customer satisfaction. Fluent English is required, along with a customer-centric mindset and the ability to manage multiple tasks with a positive attitude.