Customer Support Specialist — Flexible Shifts

Recruitify_HR; Philippines; On-site; PHP 268,000 - 379,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service representative to handle inquiries via phone, email or chat. You will provide accurate information and document interactions to maintain detailed customer records.

Work in a fast-paced environment with flexible shifts including evenings and weekends. Strong communication and empathy are essential for delivering high-quality service.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Patience, empathy, and a problem-solving attitude.
• Responsibilities and Duties: Ability to work in a fast-paced environment.
• Working Conditions: Flexible shifts may be required, including evenings and weekends.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information to customers.
• Handle complaints and resolve issues efficiently.
• Maintain a high level of customer satisfaction and service.
• Document interactions and maintain customer records.

Skills

Strong communication

Interpersonal skills

Patience and empathy

Education

Bachelor's degree

Job description

Recruitify_HR in the Philippines is seeking a customer service representative to handle inquiries via phone, email or chat. You will provide accurate information and document interactions to maintain detailed customer records.

Work in a fast-paced environment with flexible shifts including evenings and weekends. Strong communication and empathy are essential for delivering high-quality service.