Customer Experience Specialist - Flexible Shifts

Recruitify_HR; Tarlac City; On-site; PHP 279,000 - 424,080; Full time

Job summary

Recruitify_HR is seeking a customer service professional in the Philippines to join our team. You will handle high-volume calls, address inquiries, resolve complaints, and maintain records, ensuring a positive customer experience.

The ideal candidate has a high school diploma, 3-5 years' experience in customer service, and strong verbal and written communication, with empathy and problem-solving skills.

Qualifications

• Educational qualifications: High School Diploma or equivalent.
• Experience: 3-5 years of customer service experience.
• Strong verbal and written communication skills.
• Empathetic, patient, and a problem-solver.
• Ability to handle high-volume calls and interactions.
• Office environment with flexible shifts.

Responsibilities

• Provide exceptional customer service to enhance the customer experience.
• Address inquiries, resolve complaints, provide solutions.
• Communicate effectively with customers across multiple platforms.
• Maintain accurate customer records and documentation.
• Collaborate with team to improve service efficiency.

Skills

Verbal communication

Written communication

Education

High School Diploma or equivalent

Job description

Recruitify_HR is seeking a customer service professional in the Philippines to join our team. You will handle high-volume calls, address inquiries, resolve complaints, and maintain records, ensuring a positive customer experience.

The ideal candidate has a high school diploma, 3-5 years' experience in customer service, and strong verbal and written communication, with empathy and problem-solving skills.