Customer Support Specialist: Fast-Track to Growth & Perks

Caldwell Communications; Metro Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Open work environment

Career growth

Performance incentives

Competitive salary

13th month pay

HMO w/ 3 beneficiaries

Maternity/Paternity leave 20%

Career growth opportunities

Retirement/Life Insurance

Work-life balance programs

Job summary

Caldwell Communications in Manila is seeking an account specialist to handle customer inquiries by phone or written correspondence, delivering timely support and aiming for first-contact resolution.

You will align customers’ needs with client products and services, use negotiation to overcome objections, and relay clear information across internal teams to ensure a smooth customer experience.

Responsibilities

• Communicates with customer on the phone or by written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Job description

Caldwell Communications in Manila is seeking an account specialist to handle customer inquiries by phone or written correspondence, delivering timely support and aiming for first-contact resolution.

You will align customers’ needs with client products and services, use negotiation to overcome objections, and relay clear information across internal teams to ensure a smooth customer experience.