Customer Care Agent — Fast-Track Career Growth

Caldwell Communications; Metro Manila; Vor Ort; PHP 300.000 - 450.000; Vollzeit

Benefits dieser Stelle

Open environment

Career growth

Incentives

13th Month Pay

HMO coverage

Maternity/Paternity Leave

Retirement Insurance

Work-life balance

Zusammenfassung

Caldwell Communications is seeking candidates for diverse accounts including Travel, Sales, Healthcare, Financial, Collections and Telco. The role involves speaking with customers by phone or through written correspondence to address concerns and resolve issues on the first contact whenever possible.

We offer an open, friendly and professional work environment, opportunities to grow and be promoted, performance incentives, a 13th month pay, HMO with three free beneficiaries on Day One, 20% ND

Aufgaben

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy-in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Jobbeschreibung

Caldwell Communications is seeking candidates for diverse accounts including Travel, Sales, Healthcare, Financial, Collections and Telco. The role involves speaking with customers by phone or through written correspondence to address concerns and resolve issues on the first contact whenever possible.

We offer an open, friendly and professional work environment, opportunities to grow and be promoted, performance incentives, a 13th month pay, HMO with three free beneficiaries on Day One, 20% ND