Telco Technical Support Specialist

Caldwell Communications; Quezon City; On-site; PHP 312,000 - 402,000; Full time

Benefits offered by this job

Competitive pay

Performance incentives

Paid training from Day 1

Career growth opportunities

People-first environment

Job summary

Caldwell Communications in Metro Manila is hiring Technical Customer Service Representatives to troubleshoot and support clients with technical issues, providing clear solutions and professional guidance.

The role involves handling technical inquiries via phone, chat, or email, guiding clients with step-by-step solutions, documenting issues, and escalating unresolved problems to higher-level support, with paid training and growth opportunities.

Qualifications

• High School or Senior High School graduate (College preferred).
• Strong English and problem-solving skills.
• Customer-focused and analytical.
• Willingness to work onsite in Metro Manila.

Responsibilities

• Handle technical inquiries via phone, chat, or email.
• Troubleshoot software, hardware, or connectivity issues.
• Guide clients with step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate unresolved issues to higher-level technical support.
• Meet service quality and productivity targets.

Skills

Strong English

Problem-solving

Customer-focused

Analytical

Multitasking

Education

High School graduate

College preferred

Job description

Caldwell Communications in Metro Manila is hiring Technical Customer Service Representatives to troubleshoot and support clients with technical issues, providing clear solutions and professional guidance.

The role involves handling technical inquiries via phone, chat, or email, guiding clients with step-by-step solutions, documenting issues, and escalating unresolved problems to higher-level support, with paid training and growth opportunities.