On-site Customer Experience Specialist

Caldwell Communications; Valenzuela; On-site; PHP 201,000 - 312,000; Full time

Job summary

Caldwell Communications is seeking a customer service professional to address inquiries, resolve issues, and document interactions accurately. The role requires on-site presence in the Manila area and a willingness to participate in on-site interviews.

The ideal candidate has at least a high school education and 1 year of BPO experience, with strong communication and teamwork skills to support a positive work environment.

Qualifications

• Must have completed at least a high school education or equivalent.
• College undergraduates are welcome to apply.
• 1 year BPO experience or related customer service experience preferred.
• Must be able to work on-site.
• Willing to attend interviews conducted on-site.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer support

Communication

Documentation

Education

High school diploma or equivalent

College undergrad welcome

Job description

Caldwell Communications is seeking a customer service professional to address inquiries, resolve issues, and document interactions accurately. The role requires on-site presence in the Manila area and a willingness to participate in on-site interviews.

The ideal candidate has at least a high school education and 1 year of BPO experience, with strong communication and teamwork skills to support a positive work environment.