Customer Care Associate - On-Site Support & Troubleshooting

Caldwell Communications; Metro Manila; On-site; PHP 180,000 - 260,000; Full time

Job summary

Caldwell Communications in Manila is seeking a motivated customer service representative to handle inquiries, document transactions, and provide timely resolutions. This on-site role emphasizes professional communication and reliable information delivery to customers.

You should have a high school diploma (college undergraduates welcome); experience is a plus but not required. You will join a team-focused environment and may participate in basic troubleshooting and policy guidance.

Qualifications

• Handle customer inquiries, issues, and complaints in a professional manner.
• Accurately document customer interactions, transactions, and order details in the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.

Responsibilities

• Handle customer inquiries, issues, and complaints in a professional and effective manner, escalating complex concerns as needed to ensure timely resolution.
• Accurately document customer interactions, transactions, and order details within the system.
• Keep up to date with company policies, procedures, and services to deliver reliable information to customers.
• Support a positive and team-oriented work environment.
• Perform basic troubleshooting tasks when required.

Skills

Customer service

Documentation

Troubleshooting

Teamwork

Education

High school diploma or equivalent

College undergraduates welcome

Job description

Caldwell Communications in Manila is seeking a motivated customer service representative to handle inquiries, document transactions, and provide timely resolutions. This on-site role emphasizes professional communication and reliable information delivery to customers.

You should have a high school diploma (college undergraduates welcome); experience is a plus but not required. You will join a team-focused environment and may participate in basic troubleshooting and policy guidance.