Customer Support Specialist: Fast-Track Career & Impact

Caldwell Communications; Metro Manila; On-site; PHP 223,000 - 391,000; Full time

Benefits offered by this job

13th Month Pay

HMO with 3 free Beneficiaries on Day 1

20% ND Maternity/Paternity Leave

Performance incentives and employeeper

Competitive Salary

Work-life Balance Programs

Job summary

Caldwell Communications in the Philippines is seeking candidates for accounts across Travel, Sales, Healthcare, Financial, Collections and Telco. The role involves handling customer inquiries by phone or written correspondence, resolving issues on the first contact whenever possible.

We offer an open, friendly environment with opportunities for growth, performance incentives, and benefits such as 13th month pay, HMO with 3 free beneficiaries on day one, and maternity/paternity leave.

Qualifications

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy‑in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Responsibilities

• Communicates with customer on the phone or by way of written correspondence to deal with concerns.
• Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
• Matching customers’ demands to Clients’ products and solutions and services
• Using settlement and influencing abilities to recover from objections and achieve the customers’ buy‑in
• Communicating specific information to internal and external clients and sharing understanding with colleagues

Skills

Communication

Problem solving

Customer focus

Negotiation

Job description

Caldwell Communications in the Philippines is seeking candidates for accounts across Travel, Sales, Healthcare, Financial, Collections and Telco. The role involves handling customer inquiries by phone or written correspondence, resolving issues on the first contact whenever possible.

We offer an open, friendly environment with opportunities for growth, performance incentives, and benefits such as 13th month pay, HMO with 3 free beneficiaries on day one, and maternity/paternity leave.