Email & Chat Support Specialist - Fast Growth & Benefits

Caldwell Communications Consultancy Philippines; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Thirteenth Month Pay

HMO with 3 free beneficiaries on Day 1

Performance incentives

Career growth opportunities

Work-life balance programs

Competitive salary

Job summary

Caldwell Communications Consultancy Philippines is seeking candidates for our team across travel, sales, healthcare, financial, collections and telco accounts. You will communicate with customers by phone or written channels, resolve issues on the first contact when possible, and align customer needs with client products and services.

The role emphasizes effective communication, problem-solving, and a proactive, learner mindset in a dynamic environment.

Qualifications

• No experience required
• Strong communication and customer-service orientation
• Willing to learn and adapt in a fast-paced environment

Responsibilities

• Communicates with customers on the phone or in writing to address concerns.
• Resolves customer issues on the first call when possible without transfers.
• Matches customers’ needs to Clients’ products and services.
• Uses settlement and influencing skills to recover objections and gain buy-in.
• Conveys specific information to internal and external clients and collaborates with colleagues

Skills

Communication

Problem solving

Negotiation

Phone support

Written communication

Job description

Caldwell Communications Consultancy Philippines is seeking candidates for our team across travel, sales, healthcare, financial, collections and telco accounts. You will communicate with customers by phone or written channels, resolve issues on the first contact when possible, and align customer needs with client products and services.

The role emphasizes effective communication, problem-solving, and a proactive, learner mindset in a dynamic environment.