Client Care & Support Specialist

Concentrix; Iloilo; On-site; PHP 201,000 - 312,000; Full time

Job summary

Concentrix Iloilo City in the Philippines is recruiting a Customer Care Specialist to handle customer support via calls or online channels. The role focuses on resolving routine issues, documenting interactions, and maintaining a courteous, empathetic attitude while meeting KPIs.

The ideal candidate has a high school diploma with up to six months of relevant experience, strong communication and computer skills, and is capable of multitasking in a fast-paced environment.

Qualifications

• High school diploma required; 3–6 months related experience preferred.
• Strong customer service orientation and courteous demeanor.
• Good written and verbal communication skills.
• Proficient computer navigation and PC knowledge.
• Detail-oriented; able to multitask in a fast-paced environment.
• Willing to rotate shifts as needed.
• Ability to work both independently and as part of a team.

Responsibilities

• Provide customer service via inbound/outbound calls or internet per client needs.
• Resolve routine problems and document customer interactions.
• Clarify requirements, use resources to deliver resolutions.
• Greet customers professionally; maintain empathy and rapport.
• Record accurate work and notes in the call system.
• Promote additional products or services when appropriate.
• Collaborate with team to improve satisfaction and performance.

Skills

Customer service

Communication skills

Computer literacy

Attention to detail

Teamwork

Multitasking

Flexibility

Patience

Education

High School Diploma

Job description

Concentrix Iloilo City in the Philippines is recruiting a Customer Care Specialist to handle customer support via calls or online channels. The role focuses on resolving routine issues, documenting interactions, and maintaining a courteous, empathetic attitude while meeting KPIs.

The ideal candidate has a high school diploma with up to six months of relevant experience, strong communication and computer skills, and is capable of multitasking in a fast-paced environment.