Customer Support Specialist - Email & Chat

Recruitify_HR; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Recruitify_HR in Manila is seeking a dependable Customer Service Associate to handle inquiries and resolve issues for clients. You will document interactions and update order details in the system, ensuring accuracy and timely follow-up.

You will stay informed about company policies and services to provide correct information, escalate when needed, and contribute to a cooperative team environment. Basic troubleshooting may be required to resolve customer concerns efficiently.

Responsibilities

• Address customer questions, concerns, and complaints efficiently.
• Escalate issues as needed for prompt resolution.
• Accurately record and update customer interactions, transactions, and order details in the system.
• Stay informed about company policies, procedures, and services to provide correct information to customers.
• Foster a supportive and cooperative team environment.
• Conduct basic troubleshooting when required.

Job description

Recruitify_HR in Manila is seeking a dependable Customer Service Associate to handle inquiries and resolve issues for clients. You will document interactions and update order details in the system, ensuring accuracy and timely follow-up.

You will stay informed about company policies and services to provide correct information, escalate when needed, and contribute to a cooperative team environment. Basic troubleshooting may be required to resolve customer concerns efficiently.