Customer Support & Engagement Associate

Recruitify_HR; Makati; On-site; PHP 300,000 - 420,000; Full time

Job summary

Recruitify_HR in the Philippines is seeking a customer service representative to assist clients via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions in the CRM system.

You will collaborate with teammates to hit performance targets and deliver high-quality service in a fast-paced environment; a bachelor's degree and strong communication skills are required.

Qualifications

• Educational Qualifications: Bachelor's degree in a relevant field.
• Experience Level: 58 years of experience in a customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Qualities and Traits: Ability to work under pressure with a positive attitude.
• Responsibilities and Duties: Excellent problem-solving abilities and a customer-focused mindset.

Responsibilities

• Provide exceptional customer service and support to clients via phone, email, and chat.
• Resolve customer inquiries and complaints effectively and efficiently.
• Maintain a high level of knowledge about the company's products and services.
• Document customer interactions in the CRM system accurately.
• Collaborate with team members to achieve performance targets and enhance service quality.

Skills

Strong communication

Interpersonal skills

Education

Bachelor's degree

Job description

Recruitify_HR in the Philippines is seeking a customer service representative to assist clients via phone, email, and chat. You will resolve inquiries, maintain product knowledge, and document interactions in the CRM system.

You will collaborate with teammates to hit performance targets and deliver high-quality service in a fast-paced environment; a bachelor's degree and strong communication skills are required.