Customer Support & Satisfaction Specialist

Recruitify_HR; Pasig; On-site; PHP 200,880 - 312,480; Full time

Job summary

Recruitify HR is seeking a dedicated customer support representative in a fast-paced environment in Metro Manila. You will assist customers with inquiries, provide timely and effective solutions, and help maintain high customer satisfaction through clear communication.

Responsibilities include handling complaints, documenting interactions for continuous improvement, and collaborating with team members to optimize service delivery.

Qualifications

• High School diploma or equivalent required.
• Experience level:510 years
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-oriented mindset.
• Proficient in understanding customer needs and offering suitable solutions
• Working Conditions:Fast-paced environment with potential for varying hours

Responsibilities

• Assist customers with inquiries, providing timely and effective solutions.
• Manage customer complaints and provide appropriate resolutions.
• Maintain a high level of customer satisfaction through effective communication.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with team members to enhance service delivery.

Skills

Clear communication

Problem-solving

Education

High School diploma or equivalent

Job description

Recruitify HR is seeking a dedicated customer support representative in a fast-paced environment in Metro Manila. You will assist customers with inquiries, provide timely and effective solutions, and help maintain high customer satisfaction through clear communication.

Responsibilities include handling complaints, documenting interactions for continuous improvement, and collaborating with team members to optimize service delivery.