Customer Support Specialist — Day Shift

MicroSourcing; Pasig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Collaborative culture

Work-life harmony

Career growth

Inclusive culture

Job summary

MicroSourcing in Pasig City is hiring a Customer Service Advisor to handle email inquiries and live chat for pharmacy and app clients, perform admin tasks, and maintain accurate records on site during day shifts.

You will answer and triage calls by creating support tickets, resolve concerns when possible, escalate when needed, and join a collaborative team committed to inclusivity and career growth within a large Philippine outsourcing network.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn, adapt, and work in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns whenever possible and escalate unresolved issues to the appropriate team.

Skills

Excellent verbal and written English

Strong attention to detail

Proven customer service skills

Willingness to learn and adapt

Job description

MicroSourcing in Pasig City is hiring a Customer Service Advisor to handle email inquiries and live chat for pharmacy and app clients, perform admin tasks, and maintain accurate records on site during day shifts.

You will answer and triage calls by creating support tickets, resolve concerns when possible, escalate when needed, and join a collaborative team committed to inclusivity and career growth within a large Philippine outsourcing network.