Remote Customer Service Advisor - Day Shift, Skincare Focus

MicroSourcing; Manila; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare from day one

Dependent coverage

PTO with cash out

Group life insurance

Performance bonuses

Job summary

MicroSourcing in Metro Manila is seeking a Customer Service Advisor to engage with customers via email, chat, and social media. You will handle order status inquiries, troubleshoot promo codes and technical issues, guide customers through the website, and ensure orders are processed and shipped on time.

A passion for skincare and cosmetics helps, with strong written communication. Prior CS experience is a plus but not required.

Qualifications

• Experience handling customer inquiries via email, chat or social media.
• Ability to troubleshoot promos and technical issues while guiding customers on the website.
• Comfortable working from home and managing multiple conversations.

Responsibilities

• Interact with customers via email, chat, and social media.
• Assist with order status inquiries and problem resolution.
• Troubleshoot promo codes and technical issues, guide customers through the site, and ensure orders ship on time.

Skills

Customer service

Written communication

Multitasking

Technical troubleshooting

Education

Experience in customer interactions

Tools

Email/Chat platforms

Website navigation

Job description

MicroSourcing in Metro Manila is seeking a Customer Service Advisor to engage with customers via email, chat, and social media. You will handle order status inquiries, troubleshoot promo codes and technical issues, guide customers through the website, and ensure orders are processed and shipped on time.

A passion for skincare and cosmetics helps, with strong written communication. Prior CS experience is a plus but not required.