Customer Experience Agent — Flexible, High-Volume Support

Hammerjack Pty Ltd; Philippines; Hybrid; PHP 312,000 - 446,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Flexible work setup

Job summary

MicroSourcing, a leading offshore managed services provider in the Philippines, is seeking a Customer Service Officer to deliver exceptional support from Metro Manila with a flexible day shift.

You will handle initial contacts via phone and email, manage high-volume tickets, build rapport with customers, and escalate only when needed. The role emphasizes privacy, accuracy, and customer-centric problem solving within a collaborative team.

Qualifications

• High proficiency in spoken English and neutral accent.
• Strong customer service skills with quick relationship-building.
• Experience communicating with customers via phone and email.
• Ability to learn new systems quickly and accurately.

Responsibilities

• Provide exceptional customer experience via phone and email.
• Handle inbound tickets in a high-volume contact centre.
• Build rapport with customers and resolve queries effectively.
• Initial ticket investigation and information gathering for escalation.

Skills

Verbal English

Customer service

Phone & email comms

Systems learning

Attention to detail

Stakeholder mgmt

Troubleshooting

Job description

MicroSourcing, a leading offshore managed services provider in the Philippines, is seeking a Customer Service Officer to deliver exceptional support from Metro Manila with a flexible day shift.

You will handle initial contacts via phone and email, manage high-volume tickets, build rapport with customers, and escalate only when needed. The role emphasizes privacy, accuracy, and customer-centric problem solving within a collaborative team.