Customer Support Specialist — Care & Resolution

Concentrix; Cagayan de Oro; On-site; PHP 257,000 - 357,000; Full time

Job summary

Concentrix is seeking a Customer Service Advisor to support customers from our CDO location. The role involves handling inbound and outbound calls and online inquiries to resolve routine product or service issues.

You will maintain knowledge of client offerings, document interactions, and strive to deliver friendly, accurate service while meeting defined KPIs. Training and ongoing support are provided.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Courteous with strong customer service orientation.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.
• Dependable with strong attention to detail.
• Skilled in multi-tasking; adaptable to changes.
• Tolerance for repetitive work in a fast-paced environment.

Responsibilities

• Ensure service delivered to our customers meets contractual KPIs.
• Clarify customer requirements; probe for understanding to provide resolution.
• Listen attentively to customer needs; demonstrate empathy while building rapport.
• Greet customers in a courteous, friendly, and professional manner.
• Maintain basic knowledge of client products and/or services.
• Prepare complete and accurate work including appropriately notating accounts.
• Participate in activities designed to improve customer satisfaction and business performance.
• Offer additional products and/or services.
• Track, document and retrieve information in call tracking database.
• Respond to customer inquiries by referring to published materials or senior staff.

Skills

Customer service

Communication

PC Knowledge

Attention to detail

Multitasking

Team player

Education

High school diploma

Job description

Concentrix is seeking a Customer Service Advisor to support customers from our CDO location. The role involves handling inbound and outbound calls and online inquiries to resolve routine product or service issues.

You will maintain knowledge of client offerings, document interactions, and strive to deliver friendly, accurate service while meeting defined KPIs. Training and ongoing support are provided.