Customer Support Specialist, Call Center

iQor (branded as iQor CXBPO™); Santa Rosa; On-site; PHP 167,000 - 257,000; Full time

Job summary

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. Agents handle a high volume of inbound or outbound calls and strive to create a positive experience for every caller.

You will listen to customers, address inquiries, and provide accurate, efficient responses with a focus on first-call resolution, productivity, and quality.

Qualifications

• Experience in customer service in a transaction-based environment such as a call center or retail is preferred.
• Ability to work independently and in a team.
• Predictable and consistent attendance is essential.
• Willingness to work any shift, including nights and weekends.

Responsibilities

• Answer inbound calls and greet customers with energy and enthusiasm.
• Place outbound calls and communicate with energy and enthusiasm.
• Build lasting relationships with clients and customers based on trust and reliability.
• Meet department productivity and quality standards.
• Strive for first call resolution and take ownership of customer needs and issues.
• Deliver excellent customer service through timely resolution of inquiries.

Skills

Customer service experience

Teamwork

Attention to detail

Attendance reliability

Flexibility to work shifts

Education

High school diploma or equivalent

Job description

iQor is seeking polite, professional Customer Service Call Center Agents to represent our clients by delivering remarkable service to customers via phone. Agents handle a high volume of inbound or outbound calls and strive to create a positive experience for every caller.

You will listen to customers, address inquiries, and provide accurate, efficient responses with a focus on first-call resolution, productivity, and quality.