Bilingual Spanish/English Support Specialist

MCI; San Fernando; Hybrid; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO Coverage

Meal during training

Career growth opportunities

Attendance bonuses

Job summary

MCI in the Philippines is seeking a highly motivated Spanish-speaking Customer Service Representative to deliver exceptional support via phone, email, and chat. Fluency in Spanish and English is required, with at least 6 months in voice, email, and chat support.

The role requires adaptability to a fast-paced environment and a commitment to data privacy. You will handle inquiries, assist customers, and collaborate with internal teams to resolve issues.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Fluent in Spanish and English (spoken and written).
• Minimum 6 months of experience in voice, email, and chat support as a Spanish-speaking agent.
• Typing speed of 40+ WPM with 95% accuracy.
• Grammar assessment score ≥ 85% and comprehension score ≥ 90%.
• Strong written and verbal communication skills.
• Familiarity with Windows PC applications and ability to learn new systems.
• Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with CRM platforms is a plus.
• Strong problem-solving, conflict resolution, and negotiation skills.
• Ability to multitask, self-manage, and adapt to change.
• Reliable with consistent attendance and punctuality.
• Flexibility to work shifts, including weekends and holidays.
• Team-oriented with excellent interpersonal skills.

Responsibilities

• Handle inbound and outbound calls with professionalism, empathy, and efficiency.
• Respond to customer inquiries via phone, email, and chat in both Spanish and English.
• Understand customer needs and provide accurate, timely solutions.
• Research internal systems to resolve issues and collaborate with other departments as needed.
• Follow client-specific processes, scripts, and compliance protocols.
• Use technology platforms to manage accounts and document interactions.
• Escalate unresolved concerns to the appropriate team or supervisor.
• Ensure first-contact resolution through effective problem-solving.
• Stay current with training materials, system updates, and product knowledge.
• Maintain confidentiality and protect customer data.
• Meet attendance, schedule, and performance expectations.
• Support additional duties as needed to meet business goals.

Skills

Spanish & English fluency

Typing 40+ WPM

Customer service experience

Strong communication skills

CRM familiarity

Education

High school diploma or equivalent

Tools

CRM platforms

Microsoft Office basic

Job description

MCI in the Philippines is seeking a highly motivated Spanish-speaking Customer Service Representative to deliver exceptional support via phone, email, and chat. Fluency in Spanish and English is required, with at least 6 months in voice, email, and chat support.

The role requires adaptability to a fast-paced environment and a commitment to data privacy. You will handle inquiries, assist customers, and collaborate with internal teams to resolve issues.