Customer Support Specialist - BPO Expert (Weekend Shifts)

IntouchCX; Mabalacat; On-site; PHP 279,000 - 424,000; Full time

Job summary

IntouchCX is seeking candidates in the Philippines, Pampanga, Mabalacat, for a strong customer service profile. The role requires at least 6 months in BPO, excellent 40 WPM typing, and a willingness to work weekends and holidays.

The ideal candidate remains calm under pressure, communicates clearly, and demonstrates patience, empathy, and problem-solving abilities in high-volume environments. Fluency in writing and interpersonal skills are essential, with a focus on delivering quality assistance

Qualifications

• Must have at least 6 months of BPO experience.
• Typing speed of at least 40 words per minute (40 WPM) for Chat, Social Media and Email.
• Must be available for a regular schedule that includes weekends and holidays.
• Shifts may include evening or early morning hours.
• Patience, empathy, and an ability to manage stress.
• Skilled and eloquent writing.
• Strong communication, listening, and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Excellent problem solving capabilities.

Skills

BPO experience

Typing speed 40 WPM

Strong communication

Patience and empathy

Stress management

Writing proficiency

Interpersonal skills

Problem solving

Job description

IntouchCX is seeking candidates in the Philippines, Pampanga, Mabalacat, for a strong customer service profile. The role requires at least 6 months in BPO, excellent 40 WPM typing, and a willingness to work weekends and holidays.

The ideal candidate remains calm under pressure, communicates clearly, and demonstrates patience, empathy, and problem-solving abilities in high-volume environments. Fluency in writing and interpersonal skills are essential, with a focus on delivering quality assistance