Chat & Email Support Specialist - Customer Care

IntouchCX; Quezon City; On-site; PHP 223,000 - 335,000; Full time

Job summary

IntouchCX is seeking a customer support professional with a minimum of 6 months of BPO experience. Giives clear, empathetic communication with customers across chat, social media, and email.

The role requires typing at least 40 WPM, strong listening and interpersonal skills, and the ability to handle pressure with composure. Applicants should be flexible for shifts including evenings, weekends, and holidays to meet customer needs.

Qualifications

• At least 6 months of BPO experience.
• Typing speed of at least 40 WPM for chat, social media, and email.
• Must be available for regular schedules including weekends and holidays.
• Demonstrates patience, empathy, and stress management.
• Excellent writing ability, with clear and eloquent communication.
• Strong communication, listening, and interpersonal skills.
• Ability to work under pressure and adapt quickly to adverse situations.
• Good problem-solving abilities.

Skills

BPO experience

Typing 40 WPM

Flexible scheduling

Patience

Empathy

Stress management

Writing skills

Communication skills

Listening skills

Interpersonal skills

Working under pressure

Adaptability

Job description

IntouchCX is seeking a customer support professional with a minimum of 6 months of BPO experience. Giives clear, empathetic communication with customers across chat, social media, and email.

The role requires typing at least 40 WPM, strong listening and interpersonal skills, and the ability to handle pressure with composure. Applicants should be flexible for shifts including evenings, weekends, and holidays to meet customer needs.