Customer Support Specialist – Pasay (Dayshift)

V-Call Center Link Inc.; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A prominent BPO company in the Philippines is seeking a Customer Service Representative to manage inbound and outbound customer calls. The ideal candidate will have at least 1 year of experience in the international voice BPO industry and demonstrate strong communication and problem-solving skills. This position requires multitasking abilities and a willingness to work on a dayshift schedule with fixed weekends off.

Qualifications

• Minimum of 1 year experience in international voice BPO.
• Strong verbal and written English communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Resolve client issues efficiently.
• Provide accurate information about products and services.

Skills

Verbal communication

Written communication

Problem-solving

Active listening

Multitasking

Education

Completed at least 2 years of college education

Job description

Responsibilities

• Handle inbound and outbound customer calls in a professional and courteous manner.
• Resolve client issues efficiently while maintaining a high level of customer satisfaction.
• Provide accurate information about products, services, and policies.
• Document customer interactions and transactions clearly and thoroughly.
• Collaborate with other teams to ensure prompt resolution of customer concerns.
• Maintain performance metrics including quality, attendance, and productivity.

Qualifications

• At least 2 years of college education completed.
• Minimum of 1 year experience in international voice BPO.
• Strong verbal and written English communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.
• Willing to work in Pasay on a dayshift schedule with 2 fixed weekends off.