Customer Support Specialist | Blended Account | Earn Up to ₱26,500 Package

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a blended voice and non-voice customer service specialist for a Shoe & Apparel account in the Philippines.

You will handle calls, chats, and emails, assist with orders, payments, returns, and exchanges, and provide accurate product information to customers. The role requires 1–3 years in a BPO/Contact Center, high school graduate, and willingness to work onsite on shifting schedules including weekends and holidays.

Qualifications

• Strong verbal and written communication skills.
• Experience in BPO/Contact Center preferred.
• Ability to handle voice and non-voice channels effectively.
• Comfort with shifting schedules including weekends and holidays.
• Willingness to work onsite in the Philippines.

Responsibilities

• Handle customer inquiries through calls, chat, and email.
• Assist customers with product inquiries, orders, payments, returns, refunds, and exchanges.
• Provide accurate information on products, availability, and services.
• Resolve customer concerns professionally and efficiently.
• Assist with order tracking and account-related issues.
• Document interactions and escalate complex issues when needed.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Multi-channel support

Basic computer proficiency

Education

High School/Senior High School

Job description

About the role

This is a blended role handling both voice and non-voice customer interactions for a Shoe & Apparel Account.

Key responsibilities

• Handle customer inquiries through calls, chat, and email

• Assist customers with product inquiries, orders, payments, returns, refunds, and exchanges

• Provide accurate information regarding shoe and apparel products, availability, and services

• Resolve customer concerns and complaints professionally and efficiently

• Assist with order tracking and account-related concerns

• Document customer interactions and transactions accurately

• Escalate complex concerns to the appropriate team when necessary

• Meet quality, productivity, and customer satisfaction targets

About you

• High School or Senior High School graduate and above

• More than 1 year to 3 years of BPO/Contact Center experience

• Retail, e-commerce, or customer service experience is an advantage

• Good verbal and written communication skills

• Strong customer service and problem-solving skills

• Comfortable handling both voice and non-voice channels

• Basic computer proficiency

• Willing to work on shifting schedules, including weekends and holidays

• Willing to work onsite