CSR | Sales Account | Earn Up to ₱28K Package

GAINSTRONG TALENT SOLUTIONS CORP.; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative for our Sales Account to handle customer inquiries and identify sales opportunities, promoting products based on customer needs.

The role emphasizes upselling, cross-selling, and achieving targets while delivering excellent service. Ideal candidates are high school graduates with at least 6 months BPO experience, strong communication and negotiation skills, and willingness to work shifting schedules including weekends

Qualifications

• High school graduate with at least 6 months of BPO experience, preferably in upselling.
• Excellent communication, negotiation and persuasive selling abilities.
• Sales-driven and target-oriented with customer focus.
• Proficient with basic computer operations.
• Willing to work shifting schedules, including weekends and holidays.

Responsibilities

• Handle customer inquiries while identifying and maximizing sales opportunities
• Promote and recommend products or services based on customer needs
• Perform upselling and cross-selling activities
• Meet assigned sales, quality, and customer satisfaction targets
• Build positive customer relationships and provide excellent service
• Handle customer concerns and objections professionally
• Accurately document customer interactions and transactions
• Follow company sales processes, policies, and quality standards

Skills

Strong communication

Negotiation

Persuasion

Sales-driven

Customer-focused

Problem-solving

Basic computer proficiency

Education

High School Graduate

Job description

About the role

Customer Service Representatives join our Sales Account to handle customer inquiries while identifying and maximizing sales opportunities, promoting and recommending products or services based on customer needs.

Key responsibilities

• Handle customer inquiries while identifying and maximizing sales opportunities
• Promote and recommend products or services based on customer needs
• Perform upselling and cross-selling activities
• Meet assigned sales, quality, and customer satisfaction targets
• Build positive customer relationships and provide excellent service
• Handle customer concerns and objections professionally
• Accurately document customer interactions and transactions
• Follow company sales processes, policies, and quality standards

About you

• At least High School Graduate
• At least 6 months of pure BPO experience or BPO upselling/sales experience
• Strong communication, negotiation, and persuasion skills
• Sales-driven and motivated to achieve targets
• Customer-focused with good problem-solving skills
• Basic computer proficiency
• Willing to work on shifting schedules, including weekends and holidays