Customer Service Representative – Voice Account

Lewis Personnel Management; Makati; On-site; PHP 279,000 - 312,000; Full time

Job summary

Lewis Personnel Management is hiring a Customer Service Representative – Voice Account in Makati City for an onsite, dayshift role specializing in guiding customers over the phone with friendly, professional service. You’ll manage conversations, identify next steps, and use internal tools to resolve inquiries efficiently.

The position welcomes fresh graduates and career shifters; immediate start is required. Salary ranges from ₱25,000 to ₱28,000 per month, with weekends off on a fixed schedule.

Qualifications

• Good English communication skills.
• Confident speaking with customers.
• Tech-savvy and willing to learn new platforms and systems.
• Good problem-solving and listening skills.
• Fresh graduates and career shifters are encouraged to apply.
• Previous BPO or customer service experience is an advantage, but not required.
• Must be available to start immediately.

Responsibilities

• Manage customer calls and provide helpful, easy-to-understand assistance
• Listen carefully to customer concerns and identify the appropriate next steps
• Use company systems and digital tools while handling calls
• Record relevant information accurately after each interaction
• Follow established procedures while maintaining a professional approach
• Contribute to a smooth and positive customer experience

Skills

English communication

Confident speaker

Tech-savvy

Problem solving

Fresh graduates

BPO experience

Immediate start

Job description

Customer Service Representative – Voice Account

Makati City | Onsite
Dayshift | Fixed Weekends Off
₱25,000–₱28,000
Immediate Start

About the Role

We’re looking for friendly and adaptable individuals who are comfortable assisting customers over the phone. You’ll handle customer conversations, understand their concerns, provide appropriate assistance, and use internal tools to complete each interaction efficiently.

What You’ll Do

• Manage customer calls and provide helpful, easy-to-understand assistance
• Listen carefully to customer concerns and identify the appropriate next steps
• Use company systems and digital tools while handling calls
• Record relevant information accurately after each interaction
• Follow established procedures while maintaining a professional approach
• Contribute to a smooth and positive customer experience

What We’re Looking For

• Good English communication skills
• Confident and comfortable speaking with customers
• Tech-savvy and willing to learn new platforms and systems
• Good problem-solving and listening skills
• Fresh graduates and career shifters are encouraged to apply
• Previous BPO or customer service experience is an advantage, but not required
• Must be available to start immediately

Work Setup

• Voice Account
• Dayshift
• Monday–Friday schedule
• Fixed Saturday & Sunday off
• Onsite – Makati City
• ₱25,000–₱28,000 salary package