Hybrid Support Specialist - Voice, Chat & Email (Onsite)

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a blended voice and non-voice customer service specialist for a Shoe & Apparel account in the Philippines.

You will handle calls, chats, and emails, assist with orders, payments, returns, and exchanges, and provide accurate product information to customers. The role requires 1–3 years in a BPO/Contact Center, high school graduate, and willingness to work onsite on shifting schedules including weekends and holidays.

Qualifications

• Strong verbal and written communication skills.
• Experience in BPO/Contact Center preferred.
• Ability to handle voice and non-voice channels effectively.
• Comfort with shifting schedules including weekends and holidays.
• Willingness to work onsite in the Philippines.

Responsibilities

• Handle customer inquiries through calls, chat, and email.
• Assist customers with product inquiries, orders, payments, returns, refunds, and exchanges.
• Provide accurate information on products, availability, and services.
• Resolve customer concerns professionally and efficiently.
• Assist with order tracking and account-related issues.
• Document interactions and escalate complex issues when needed.

Skills

Verbal communication

Written communication

Customer service

Problem-solving

Multi-channel support

Basic computer proficiency

Education

High School/Senior High School

Job description

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a blended voice and non-voice customer service specialist for a Shoe & Apparel account in the Philippines.

You will handle calls, chats, and emails, assist with orders, payments, returns, and exchanges, and provide accurate product information to customers. The role requires 1–3 years in a BPO/Contact Center, high school graduate, and willingness to work onsite on shifting schedules including weekends and holidays.