Customer Service Representative | Earn Up to ₱26,500 Package

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 134,000 - 201,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking Customer Service Representatives to join our Healthcare Account, handling customer inquiries and concerns about healthcare services and accounts.

You will provide accurate information, assist with billing and benefits questions, document interactions, and escalate complex issues when needed. A willingness to work on shifting schedules, including weekends and holidays, is required.

Qualifications

• High School or Senior High School graduate and above.
• 1–3 years of BPO/Contact Center experience is preferred.
• Healthcare or customer service background is a plus.

Responsibilities

• Handle inquiries and concerns regarding healthcare services and accounts.
• Provide accurate information and appropriate solutions.
• Assist with billing, claims, benefits, and account-related concerns.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions accurately.
• Escalate complex concerns when necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Customer service

Communication skills

Problem solving

BPO experience

Basic computer skills

Education

High School Diploma

Tools

CRM software

Job description

About the role

Customer Service Representatives are needed to join our Healthcare Account, handling customer inquiries and concerns regarding healthcare services and accounts.

Key responsibilities

• Handle customer inquiries and concerns regarding healthcare services and accounts
• Provide accurate information and appropriate solutions
• Assist with billing, claims, benefits, and account-related concerns
• Resolve customer concerns professionally and efficiently
• Document customer interactions accurately
• Escalate complex concerns when necessary
• Meet quality, productivity, and customer satisfaction targets

About you

• High School or Senior High School graduate and above
• More than 1 year to 3 years of BPO/Contact Center experience
• Healthcare or customer service experience is an advantage
• Excellent verbal and written communication skills
• Strong customer service and problem-solving skills
• Basic computer proficiency
• Willing to work on shifting schedules, including weekends and holidays