Customer Service Representative (Blended)

Intelegencia; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Benefits offered by this job

Performance incentive

Attendance incentive

Job summary

Intelegencia is hiring a Customer Service Representative (Blended) in the Philippines. You will deliver quality support via calls, chats, and email in a dynamic BPO environment.

Join us if you have multi-channel experience, strong communication skills, and are willing to work a shifting schedule to support client accounts. This role offers growth opportunities within a thriving BPO team.

Qualifications

• No minimum years of BPO experience
• Must have experience handling calls, chats, and emails
• Experience across all three channels; no minimum per channel
• Strong verbal and written communication skills
• Customer-focused and able to handle concerns professionally
• Willing to work on a shifting schedule, as required by the account

Responsibilities

• Provide quality customer support via calls, chats, and emails
• Manage inquiries with professionalism and empathy
• Escalate complex issues to appropriate channels as needed
• Maintain accurate records of interactions and outcomes

Skills

Multichannel support

Excellent communication

Customer focused

Flexible shifts

Job description

Customer Service Representative (Blended)

Customer Success Philippines Full Time

Join our team as a Customer Service Representative and deliver quality support through calls, chats, and email in a dynamic BPO environment.

We are looking for Customer Service Representatives to join our team. If you have BPO experience and are comfortable handling customer concerns through multiple communication channels, we encourage you to apply.

Qualifications

• No minimum years of BPO experience
• Must have experience handling calls, chats, and emails
• Candidates must have experience across all three channels; there is no minimum experience requirement for each individual channel
• Strong verbal and written communication skills
• Customer-focused and able to handle concerns professionally
• Willing to work on a shifting schedule, as required by the account

Compensation and Incentives

• Performance incentive from the client, subject to confirmed eligibility and performance requirements
• Attendance incentive from the client, subject to confirmed eligibility and attendance requirements

If you have multi-channel customer service experience and are looking for an opportunity to grow in the BPO industry, we invite you to apply.