Retail Non-Voice Associate-Easy Account-Paid Training

Caldwell Communications; Mandaluyong; On-site; PHP 174,000 - 290,000; Full time

Benefits offered by this job

Performance incentives and bonuses

Paid training

Career growth opportunities

Job summary

Caldwell Communications is hiring a Customer Service Representative – Retail Account in Quezon City to handle inquiries across phone, chat, and email. You will support product, order, delivery, returns and refunds while maintaining professional service levels.

The role welcomes fresh graduates and applicants with no BPO experience, offering paid training and opportunities for growth in a dynamic retail account environment.

Qualifications

• High School or Senior High School graduate.
• College level or graduates are welcome.
• No BPO experience required.
• Fresh graduates and first-time BPO applicants welcome.
• Good English communication skills.
• Basic computer skills.
• Willing to work onsite and on shifting schedules.

Responsibilities

• Handle customer inquiries through phone, chat, or email.
• Assist with product, order, and delivery concerns.
• Provide support for returns, refunds, and exchanges.
• Resolve customer concerns professionally.
• Document customer interactions.
• Meet quality and customer satisfaction targets.

Skills

Good English communication skills

Basic computer skills

Education

High School or Senior High School graduate

College level or graduates are welcome

Job description

Onsite | Up to ₱26,000/month | Full-time | No BPO Experience Required

Quick Job Overview

Position: Customer Service Representative – Retail Account

Salary: Up to ₱26,000 monthly basic salary

Location: Quezon City

Work Setup: Onsite

Employment Type: Full-time

Experience: No BPO or call center experience required

Job Description

We are hiring Customer Service Representatives for Retail, E-commerce, Order Support, Delivery, and other Customer Support Accounts in Quezon City. Assist customers with product inquiries, orders, deliveries, returns, refunds, exchanges, and other shopping-related concerns while providing accurate and professional support.

Benefits

• Up to ₱26,000 monthly basic salary
• Performance incentives and bonuses
• Paid training
• Career growth opportunities

Qualifications

• High School or Senior High School graduate
• College level or graduates are welcome
• No BPO experience required
• Fresh graduates and first-time BPO applicants welcome
• Good English communication skills
• Basic computer skills
• Willing to work onsite and on shifting schedules

Responsibilities

• Handle customer inquiries through phone, chat, or email
• Assist with product, order, and delivery concerns
• Provide support for returns, refunds, and exchanges
• Resolve customer concerns professionally
• Document customer interactions
• Meet quality and customer satisfaction targets

Training & Work Setup

• Onsite: West Avenue, Quezon City
• Shifting schedule, including weekends and holidays
• Paid training provided

Why Apply?

Start your BPO career with no prior BPO experience required. Gain valuable experience in Retail, E-commerce, Order Support, Delivery, and Customer Service Accounts while receiving paid training and opportunities for career growth.

Join our team as a Customer Service Representative – Retail Account and take the next step toward a rewarding career in the BPO industry.