Customer Service Representative | Retail Blended Account | Earn Up to ₱26,500

GAINSTRONG TALENT SOLUTIONS CORP.; Philippines; On-site; PHP 268,000 - 357,000; Full time

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a Customer Service Representative to handle both voice and non-voice interactions for a Retail Blended Account in the Philippines.

You will manage inquiries via calls and chat, assist with orders and payments, document interactions, and escalate as needed, while meeting productivity and quality targets in a shifting schedule including weekends.

Qualifications

• Completed at least 2 years of college.
• 1–3 years of BPO/Contact Center experience.
• At least 2 months of UK-based account experience.
• Excellent verbal and written communication.
• Strong customer service and problem-solving abilities.
• Comfortable handling both voice and non-voice channels.
• Basic computer proficiency.
• Willing to work shifting schedules, including weekends and holidays.
• Willing to work onsite.

Responsibilities

• Handle customer inquiries through calls, chat, and other channels.
• Assist customers with orders, payments, returns, refunds, and account-related concerns.
• Provide accurate information and appropriate solutions to customer inquiries.
• Resolve customer concerns professionally and efficiently.
• Document customer interactions and transactions accurately.
• Escalate complex concerns to the appropriate team when necessary.
• Maintain excellent customer satisfaction and service quality.
• Meet assigned productivity, quality, and performance targets.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Voice & non-voice

Weekend shifts

Onsite work

Basic IT skills

UK account

Education

Two years of college

Job description

About the role

Customer Service Representative handling both voice and non-voice customer interactions for a Retail Blended Account.

Key responsibilities

• Handle customer inquiries through calls, chat, and other communication channels

• Assist customers with orders, payments, returns, refunds, and account-related concerns

• Provide accurate information and appropriate solutions to customer inquiries

• Resolve customer concerns professionally and efficiently

• Document customer interactions and transactions accurately

• Escalate complex concerns to the appropriate team when necessary

• Maintain excellent customer satisfaction and service quality

• Meet assigned productivity, quality, and performance targets

About you

• Completed at least 2 years of college

• More than 1 year to 3 years of BPO/Contact Center experience

• At least 2 months of experience handling a UK-based account

• Excellent verbal and written communication skills

• Strong customer service and problem-solving abilities

• Comfortable handling both voice and non-voice channels

• Basic computer proficiency

• Willing to work on shifting schedules, including weekends and holidays

• Willing to work onsite