Customer Support

Outsourcey; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer support outsourcing company based in Metro Manila is looking for a Customer Support Representative. You will provide exceptional customer support via phone, email, and live chat, resolving inquiries and technical issues professionally. The ideal candidate should have strong communication skills and problem-solving abilities, with experience in customer support or administrative roles preferred. This role involves multitasking in a fast-paced environment while maintaining accurate records and assisting with order processing.

Qualifications

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-focused mindset.
• Proficiency in using customer support software and office productivity tools.
• Attention to detail and ability to multitask in a fast-paced environment.
• Prior experience in customer support or administrative roles preferred.

Responsibilities

• Provide exceptional customer support through various channels.
• Resolve customer inquiries, technical issues, and complaints.
• Perform administrative tasks such as data entry and filing.
• Assist with order processing and billing inquiries.
• Monitor customer feedback and identify trends.

Skills

Excellent communication skills

Problem-solving abilities

Customer-focused mindset

Attention to detail

Multitasking skills

Tools

Customer support software

Office productivity tools

Job description

Provide exceptional customer support through various channels including phone, email, and live chat.

Resolve customer inquiries, technical issues, and complaints in a timely and professional manner.

Perform administrative tasks such as data entry, filing, and maintaining accurate customer records.

Assist with order processing, billing inquiries, and coordination of shipments or deliveries.

Monitor customer feedback, identify trends, and collaborate with teams to improve products and services.

Requirements

Excellent communication skills, both written and verbal.

Strong problem-solving abilities and a customer-focused mindset.

Proficiency in using customer support software and office productivity tools.

Attention to detail and ability to multitask in a fast-paced environment.

Prior experience in customer support or administrative roles preferred