Customer Service Representative

Metacom Careers; Makati; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers is seeking a customer service professional to provide outstanding support to clients via phone, email, and chat. You will resolve inquiries, maintain precise records, and contribute to training new colleagues as part of a collaborative team.

The role emphasizes delivering high-quality service and fostering positive customer relationships through effective communication and teamwork.

Qualifications

• Bachelor’s degree or equivalent experience.
• 0–2 years of experience.
• Strong English language proficiency.
• Excellent customer service skills.
• Outstanding interpersonal and organizational skills.
• Effective people skills with empathy and communication.
• Familiarity with call center operations is a plus.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist in training new team members on customer service protocols.
• Work collaboratively with team members to enhance overall customer satisfaction.

Skills

English proficiency

Customer service

Interpersonal skills

Organizational skills

Empathy & communication

Call center knowledge

Education

Bachelor's degree or equivalent experience

Job description

• Provide exceptional customer service support to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist in training new team members on customer service protocols.
• Work collaboratively with team members to enhance overall customer satisfaction.

Description

• Provide exceptional customer service support to clients via phone, email, and chat.
• Resolve customer inquiries and issues promptly and professionally.
• Maintain accurate records of customer interactions and transactions.
• Assist in training new team members on customer service protocols.
• Work collaboratively with team members to enhance overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
• Experience Level: 0–2 years.
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent customer service skills.
• Skills and Competencies: Outstanding interpersonal and organizational skills.
• Skills and Competencies: Effective people skills, with an emphasis on empathy and communication.
• Skills and Competencies: Familiarity with call center operations is a plus.