Customer Support Specialist

StratifyIQ; Caloocan; Remote; PHP 343,053 - 411,663; Full time

Job summary

A technology company in Caloocan, Philippines, seeks a Customer Support Specialist to manage customer interactions and troubleshoot technical issues. Candidates should have a strong background in real estate and SaaS. Responsibilities include handling calls, managing setups in a test environment, conducting quality assurance, and following escalation protocols. This role offers a base pay of $6,000.00 - $7,200.00 per year and requires active learning and strong communication skills.

Qualifications

• Real estate background with strong communication skills.
• Experience with technical troubleshooting in a SaaS environment.

Responsibilities

• Handle inbound/outbound calls, including escalations and troubleshooting.
• Manage dashboard setup in a test environment, providing feedback to the development team.
• Conduct quality assurance tasks during downtime for continuous product improvement.
• Follow escalation protocols, alerting the designated manager for critical issues.
• Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises.

Skills

Strong communication skills

Technical troubleshooting in a SaaS environment

Job description

StratifyIQ Caloocan, National Capital Region, Philippines

Base pay range

Base pay range

$6,000.00/yr - $7,200.00/yr

Overview

We are looking for a skilled Customer Support Specialist with a strong background in real estate to manage customer interactions, troubleshoot technical issues, and support clients in maximizing the use of our SaaS platform. This role requires proactive learning and technical setup in a testing environment, occasional quality assurance tasks, and escalating complex issues to the designated lead.

Responsibilities

• Handle inbound/outbound calls, including escalations and troubleshooting
• Manage dashboard setup in a test environment, providing feedback to the development team
• Conduct quality assurance tasks during downtime for continuous product improvement
• Follow escalation protocols, alerting the designated manager for critical issues
• Complete training: 40 hours over two weeks, including video sessions, mentoring, and role-playing exercises

Qualifications

• Real estate background with strong communication skills
• Experience with technical troubleshooting in a SaaS environment

Ideal Candidate

We are specifically looking for candidates located in either the Philippines or Colombia who are currently working at (or have had 12+ months experience with) the following companies:

• Lone Wolf
• Homes.com
• Realtor.com
• Zillow