Sr. Specialist, Sales Development

Concentrix; Makati; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Health Insurance with Dental Coverage

Paid Time Off

Life Insurance

Learning and Development Programs

Employee Assistance Program

Recognition programs

Wellness Incentive Program

Learning and Development Programs

Job summary

A global customer engagement company in the Philippines seeks a professional with 5+ years in a metrics-driven sales role. This position requires fluency in Tagalog and English. Responsibilities include managing outbound customer contacts, qualifying leads, and maintaining a CRM. Ideal candidates are organized with excellent communication and data analysis skills. Enjoy benefits like health insurance, paid time off, and remote work flexibility.

Qualifications

• At least 5+ years of experience in a metrics-driven sales or customer-facing role.
• Fluency in Tagalog and English to service customers.
• Proven ability to manage time and prioritize tasks effectively.

Responsibilities

• Follow outbound contact schedule to reach targeted potential customers.
• Qualify leads using BANT criteria.
• Manage high volume of customer contacts through phone and email.
• Help Sales and Marketing reach Market Development related goals.
• Identify best solutions for customers and how to implement those solutions.
• Foster trust between customers and clients.
• Reach mastery of product knowledge and technical understanding of services to assess client requirements.
• Initiate steps to help customers overcome concerns/roadblocks prohibiting satisfaction or product usage.
• Manage high volume of customer contacts through phone and email each day – majority outbound.
• Work with team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure data is captured.

Skills

Metrics-driven sales experience

SaaS expertise

Fluent in Tagalog and English

Excellent communication skills

Organizational skills

Data analysis abilities

Time management

Analytical thinking

Job description

You Have

• At least 5+ years of experience in a metrics-driven sales or customer-facing role
• Experience with SaaS opportunities; experience in prospecting, outreach, lead qualification and lead generation; experience selling IT or recruiting solutions
• For the Philippines market, fluency in Tagalog and English to service customers
• Excellent communication, interpersonal, organizational and telephone skills
• Ability to effectively manage time, prioritize tasks and work within deadlines with little supervision
• Ability to analyze business opportunities and read situations well
• Ability to gather and use data to inform decision making and persuade others
• Ability to develop compelling strategies that deliver results with strong attention to detail

You Will

• Follow outbound contact schedule to reach targeted potential customers identified through prospecting
• Assess and prioritize leads from sales, trials, partners and other sources
• Qualify the BANT (budget, authority, need and timeline) of leads
• Help Sales and Marketing reach Market Development related goals
• Help identify the best solutions for customers and how to implement those solutions
• Foster trust between customers and clients
• Reach mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customers overcome concerns/roadblocks prohibiting satisfaction or product usage
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured

Our Benefits/Perks

• Health Insurance with Dental Coverage for Employees
• Paid Time off
• Bereavement Leave
• Life Insurance Group Personal Accident Program
• Employee Assistance Program
• Recognition programs
• Wellness Incentive Program
• Learning and Development Programs

Virtual First

Concentrix is a Virtual First company, which means working outside of an office will be the primary experience for most employees for the foreseeable future. Equipment will be provided, but an Internet connection and a space at home to work is required. While you can work from your home, we do require that you are within a commutable distance (NCR, Cavite, Rizal, Laguna, and Bulacan), of the local office to ensure you can attend when/if required by the company. Also, per PEZA regulations, we are mandated to keep track and record the movement of all company-owned work equipment, thus any movement of this working equipment is prohibited without any prior approval by the management team, including our PH Site Director.