Loop Contact Solutions is Hiring: Sales/Customer Service Representatives

Loop Contact Solutions; Philippines; On-site; PHP 180,000 - 330,000; Full time

Job summary

Loop Contact Solutions in Makati is seeking a full-time Sales/Customer Service Representative to handle inbound and outbound calls, assist customers with inquiries, provide product information, and resolve issues in a timely, professional manner. You will promote and upsell products or services, process orders, update customer records, and follow scripts while collaborating with the team to meet performance targets.

A high school diploma is required; college-level education is an advantage.

Qualifications

• Strong verbal and written communication in English with clear, neutral or American-style accent.
• Proven customer service skills and problem-solving abilities.
• Sales and persuasion skills including upselling and closing.
• Basic computer and CRM data entry and navigation.
• On-site Makati, full-time schedule.
• Previous experience in a call center, customer support, or sales preferred.
• High school diploma or equivalent; college education is an advantage.
• Willingness to participate in training and continuous performance improvement.

Responsibilities

• Handle inbound and outbound calls and assist customers with inquiries.
• Provide product and service information and resolve issues professionally.
• Promote and upsell products or services; process orders.
• Update customer records and navigate multiple systems while on calls.
• Follow established scripts and call flows; collaborate with team to meet targets.

Skills

English communication

Customer service

Sales and upselling

Active listening

CRM skills

Education

High school diploma or equivalent

College-level education advantageous

Tools

CRM software

Job description

Company Description

Loop Contact Solutions is a full-service call center based in Manila, serving American businesses with high-quality customer support, retention, and sales at competitive costs. Located in the world’s leading call center city for U.S. companies, the organization draws from a deep pool of seasoned call center professionals fluent in American English. Loop supports clients across diverse industries, including finance, beauty, property management, luxury consumer goods, and advisory services. The team builds or refines scripts and processes, and maintains strict quality assurance to ensure accurate, effective representation of each client’s brand. Loop’s goal is to be the go-to Philippine call center for businesses seeking world-class support and sales while optimizing their budget.

Role Description

This is a full-time, on-site Sales/Customer Service Representative role based in Makati. The individual in this role will handle inbound and outbound calls, assist customers with inquiries, provide product and service information, and resolve issues in a timely and professional manner. Daily responsibilities include promoting and upselling products or services, processing orders, updating customer records, and following established scripts and call flows while adapting to customer needs. The representative will collaborate with team members to meet performance targets, maintain high quality standards, and contribute feedback to improve processes. The role requires consistent attendance on-site, adherence to company policies, and a strong focus on delivering courteous, accurate, and efficient customer experiences.

Qualifications

• Strong verbal and written communication skills in English, with clear, neutral or American-style accent and active listening abilities.
• Customer service skills, including problem-solving, conflict resolution, and the ability to handle high call volumes with patience and professionalism.
• Sales and persuasion skills, such as objection handling, upselling, cross-selling, and closing techniques.
• Basic computer and CRM skills, including accurate data entry, call documentation, and navigation of multiple systems while on calls.
• Ability to work on-site in Makati on a full-time schedule, with reliability, time management, and adaptability to shifting schedules.
• Previous experience in a call center, customer support, or sales environment is preferred but not strictly required.
• High school diploma or equivalent; college-level education or degree in business, communications, or related fields is an advantage.
• Customer-focused mindset, professionalism, and willingness to participate in training and continuous performance improvement.